FAQ - Shipping and Orders
My order is incomplete, why?
Some orders containing multiple items may be shipped in separate parcels, depending on the availability and location of items in the warehouse. You will receive a tracking number by email for each parcel dispatched. If you have only received part of your order, do not worry, the remaining parcel or parcels are on their way.
What are the delivery times?
Estimated delivery times are as follows from the date of dispatch: 3 to 5 business days. These times are indicative and may vary depending on the destination.
What payment methods do you accept?
We accept payment by credit and debit card (Visa, Mastercard, American Express) as well as any other payment methods available at checkout.
Can I modify or cancel my order?
Orders are processed quickly after confirmation. Please contact us as soon as possible at contact@king-squares.com if you wish to modify or cancel your order. We will do our best but cannot guarantee that your request will be taken into account if the order is already being prepared.
How soon will my order be dispatched?
Orders are processed and dispatched within 24 to 48 business hours after payment confirmation.
Which countries do you deliver to?
We deliver across the United Kingdom and to the main European countries. If your country does not appear at checkout, we do not yet deliver to that area.
How can I track my order?
A tracking number will be sent to you by email once your order has been dispatched. It allows you to track the progress of your parcel directly on the carrier's website.
My order has not arrived, what should I do?
If the estimated delivery time has passed, please first check the status of your parcel using your tracking number. If the issue persists, please contact us at contact@king-squares.com with your order number.