Refund policy

Last updated: 16 September 2026

Right of Return

You have 30 days after receiving your order to request a return. To be eligible, the item must be in the same condition as when you received it: unused, in its original packaging with all accessories. You will also need the receipt or proof of purchase. To initiate a return, please contact us at contact@king-squares.com. If your return is accepted, we will send you a return shipping label along with instructions. Items returned without a prior request will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong product, so that we can assess the issue and resolve it.

Non-Returnable Items

Custom or personalised products cannot be returned. For any questions regarding a specific item, please contact us before placing your order.

Exchanges

The fastest way to obtain a different item is to return the item concerned and, once the return has been accepted and refunded, to make a new purchase separately.

Right of Withdrawal

You have 30 days to cancel or return your order without having to provide any justification. The item must be returned in its original condition, unused, in its original packaging, accompanied by proof of purchase.

Return Costs

Returns are free on all orders.

Refunds

We will notify you once we have received and inspected your return. If the refund is approved, you will be refunded to your original payment method within 10 business days. Please note that your bank may require additional time to display the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@king-squares.com.